Before you can enable Direct Routing for users, you’ll need to have configured it at the organization level. This will include configuring an on-premises Session Border Controller (SBC) or use settings provided by a telephony provider that offers a Direct Routing service. Followed by configuring voice routing, emergency calling, and if necessary, high-availability functionality. […]
While you can assign a multitude of policies to Teams users, two important policies for Voice are dial plans and calling policies. A dial plan is a named set of normalization rules that translate dialed phone numbers by an individual user into an alternate format (typically E.164) for purposes of call authorization and voice routing. […]
After assigning licenses to users for Teams Phone, you’ll then need to assign phone numbers and emergency locations. In European countries/regions, the emergency location is associated with the phone number when you get it from Microsoft 365 or Office 365 or when you transfer a phone number over to Microsoft 365 or Office 365. In […]
To use Teams Phone, you’ll first need to assign the following licenses to a user: Microsoft Teams Microsoft 365 Teams Phone Optionally, Audio Conferencing, or Audio Conferencing Pay Per Minute These licenses are including in Microsoft Enterprise E5 (with Teams Phone) and Microsoft Business Voice SKUs. You’ll also need to assign a Calling Plan license. […]
After you have set up your organization’s configuration for Teams Phone with Calling Plans or configured a partnership with your provider using Operator Connect, you then need to enable users to make and receive PSTN phone calls. This ability allows you to selectively enable Teams Phone services for only users who need the functionality, or […]
Since more and more companies are replacing their conventional telephony infrastructure with Microsoft Teams Enterprise Voice, telephony behaviour is also changing. This is visible on various levels: on the one hand, despite PSTN telephony, more and more calls are being made using SIP – especially for international calls. On the other hand, the classic company-internal […]
Microsoft is currently working on a major update for the Microsoft Teams Client for Windows. Microsoft Teams is increasingly becoming the central interface for daily work. Be it for chat functionality, collaboration or telephony. Despite all the advantages that Microsoft Teams brings with it, it is also known that the Teams client is a performance […]
After we have dealt with the various roles and capabilities of Microsoft Teams in the article Designate Teams admin roles, today we will look at the overview of add-on licences for Microsoft Teams. Depending on the desired functionality in Microsoft Teams, with a focus on Enterprise Voice, corresponding add-on licences are required. Of course, how […]
In this article I would like to take a closer look at the different Microsoft Teams Admin roles. My experience on the “Battlefield” is that during the project phase or shortly afterwards, the question always comes up: “What authorisation do I have to assign to the various support organisations? It is important to consider […]
This article serves as documentation for the script, which is stored on GitHub. The corresponding script can be downloaded from the following link. It is often the case that we have to adapt the Team Calling Policies for several users. This can be done in two ways. via the Microsoft Teams Admin Center via PowerShell […]
Microsoft Temas is becoming more and more the central working point where, regardless of the industry, companies are focusing more and more. In my case, I see this especially in the voice sector. But of course there are also other areas where I personally have more and more points of contact. One of these points […]
After a two-year break, a physical Ignite took place from 12 to 15 October for the first time since the pandemic. Whereby physical is only partly correct. This year’s Ignite was a hybrid event. Hybrid in this case means that about half of the sessions were held in Seattle and the other sessions were spread […]
