{"id":6065,"date":"2025-10-15T10:37:52","date_gmt":"2025-10-15T08:37:52","guid":{"rendered":"https:\/\/www.msb365.blog\/?p=6065"},"modified":"2025-10-15T10:37:52","modified_gmt":"2025-10-15T08:37:52","slug":"best%e2%80%91practice-configuration-of-microsoft-teams-walkie-talkie-for-frontline-security-at-airports","status":"publish","type":"post","link":"https:\/\/www.msb365.blog\/?p=6065","title":{"rendered":"Best\u2011Practice Configuration of Microsoft Teams Walkie Talkie for Frontline Security at Airports"},"content":{"rendered":"<style>\n    body{font-family:system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif;line-height:1.6;color:#111;margin:0;padding:0 0 4rem}<br \/>    header,main,footer{max-width:980px;margin:0 auto;padding:1.2rem}<br \/>    header h1{margin:.2rem 0 0}<br \/>    header p.lead{margin:.25rem 0 0;color:#444}<br \/>    h2,h3,h4{margin-top:1.8rem}<br \/>    code,kbd{background:#f6f8fa;padding:.15rem .35rem;border-radius:.25rem}<br \/>    pre{background:#f6f8fa;padding:1rem;overflow:auto;border-radius:.5rem}<br \/>    .callout{background:#fff7e6;border-left:4px solid #ffb020;padding:1rem;margin:1rem 0}<br \/>    .checklist li{margin:.25rem 0}<br \/>    .grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:1rem}<br \/>    .muted{color:#666}<br \/>    .footnotes li{margin:.35rem 0}<br \/>    .small{font-size:.95rem}<br \/>  <\/style>\n<p>A security\u2011first, real\u2011world deployment guide tailored to airport security operations and their unique regulatory and operational needs.<\/p>\n<p>&nbsp;<\/p>\n<section id=\"exec-summary\">\n<h2>Executive summary<\/h2>\n<p>Microsoft Teams Walkie Talkie provides push\u2011to\u2011talk (PTT) voice over secure data networks, available on iOS and Android, and built on Teams channels your guards already use, eliminating the need to carry legacy radios. It works over Wi\u2011Fi or cellular and supports standard and private channels (shared channels aren\u2019t supported). [1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)[2](https:\/\/support.microsoft.com\/en-us\/office\/get-started-with-teams-walkie-talkie-25bdc3d5-bbb2-41b7-89bf-650fae0c8e0c)<\/p>\n<p>For airport security, the key to a robust deployment is <em>zero\u2011trust by default<\/em>: managed and compliant devices, least\u2011privilege identity, app pinning and governance, shared device mode for pooled handsets, conditional access, and QoS on the airport network\u2014plus operational guardrails like information barriers and channel design. [3](https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/flw-shared-devices?view=o365-worldwide)[4](https:\/\/learn.microsoft.com\/en-us\/entra\/identity\/conditional-access\/policy-all-users-approved-app-or-app-protection)[5](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/qos-in-teams)[6](https:\/\/learn.microsoft.com\/en-us\/purview\/information-barriers-teams)<\/p>\n<\/section>\n<section id=\"how-it-works\">\n<h2>How Walkie Talkie works (for security leaders)<\/h2>\n<ul>\n<li><strong>PTT in Teams channels:<\/strong> Users connect to a team\u2019s channel and press\u2011to\u2011speak; transmissions are heard by others connected to the same channel. Guards continue to receive traffic until they tap <em>Stop listening<\/em>. [1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)<\/li>\n<li><strong>Supported channels:<\/strong> Standard and private channels are supported; <em>shared<\/em> channels are not. [1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)[2](https:\/\/support.microsoft.com\/en-us\/office\/get-started-with-teams-walkie-talkie-25bdc3d5-bbb2-41b7-89bf-650fae0c8e0c)<\/li>\n<li><strong>Devices:<\/strong> iOS and Android are supported; certain Zebra rugged devices expose a dedicated hardware PTT button for instant access. [1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)[7](https:\/\/www.geekwire.com\/2022\/microsoft-teams-gets-walkie-talkie-button-on-zebra-devices-in-broader-push-for-frontline-workers\/)<\/li>\n<li><strong>End\u2011user experience:<\/strong> On iOS, Walkie Talkie can function from the lock screen and should be the only active PTT app; users can select and favorite channels, and optionally listen to multiple channels. [2](https:\/\/support.microsoft.com\/en-us\/office\/get-started-with-teams-walkie-talkie-25bdc3d5-bbb2-41b7-89bf-650fae0c8e0c)<\/li>\n<li><strong>Licensing:<\/strong> Included with all paid Teams licenses (and not available in certain regions such as China). [1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)<\/li>\n<\/ul>\n<\/section>\n<section id=\"airport-use-cases\">\n<h2>Airport security use cases<\/h2>\n<div class=\"grid\">\n<div>\n<h3>Patrol &amp; zone coordination<\/h3>\n<p>Define channels per security zone (e.g., airside gates, landside arrivals, perimeter) with private channels for sensitive ops (e.g., airfield incidents). [1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)<\/p>\n<\/div>\n<div>\n<h3>Incident command<\/h3>\n<p>Spin up a private incident channel for multi\u2011agency coordination; limit membership and enforce barriers where segregation of duties is mandated. [6](https:\/\/learn.microsoft.com\/en-us\/purview\/information-barriers-teams)<\/p>\n<\/div>\n<div>\n<h3>Checkpoints &amp; screening<\/h3>\n<p>Equip fixed screening teams with shared Android devices in Shared Device Mode, enabling fast shift handoff and single sign\u2011out. [3](https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/flw-shared-devices?view=o365-worldwide)[8](https:\/\/learn.microsoft.com\/en-us\/entra\/msal\/android\/shared-devices)<\/p>\n<\/div>\n<div>\n<h3>Emergency broadcast<\/h3>\n<p>Use a dedicated \u201cOps\u2011All\u2011Call\u201d channel, pinned for all on\u2011shift guards. Apply QoS on campus networks to prioritize voice. [5](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/qos-in-teams)<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section id=\"prereqs\">\n<h2>Prerequisites &amp; groundwork<\/h2>\n<ol>\n<li><strong>Network readiness:<\/strong> Ensure Microsoft 365 endpoints are reachable; test performance with the Teams Network Assessment Tool; plan QoS (DSCP) for real\u2011time media. [1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)[5](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/qos-in-teams)<\/li>\n<li><strong>Identity &amp; licensing:<\/strong> Provision frontline user accounts (F\u2011licenses if applicable) and groups; separate admin from guard identities. [9](https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/flw-setup-microsoft-365?view=o365-worldwide)<\/li>\n<li><strong>Device strategy:<\/strong> Decide between <em>Shared Device Mode<\/em> for pooled rugged devices or individually assigned devices, then enroll with Intune or a supported MDM. [3](https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/flw-shared-devices?view=o365-worldwide)[10](https:\/\/learn.microsoft.com\/en-us\/entra\/identity-platform\/tutorial-mobile-android-device-shared-mode)<\/li>\n<\/ol>\n<\/section>\n<section id=\"configuration\">\n<h2>Configuration: step\u2011by\u2011step (security\u2011first)<\/h2>\n<h3>1) Enable and deploy Walkie Talkie<\/h3>\n<ol>\n<li>In the Teams admin center, confirm the <em>Walkie Talkie<\/em> app is <strong>Allowed<\/strong> at org level (<em>Teams apps &gt; Manage apps<\/em>). [1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)<\/li>\n<li>Pin the app for your guards using an <em>App setup policy<\/em> and set its order in the app bar; the frontline tailored app experience can auto\u2011pin FLW apps for F\u2011licensed users. [11](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/teams-app-setup-policies)[12](https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/pin-teams-apps-based-on-license?view=o365-worldwide)<\/li>\n<li>Note: With newer mobile UI changes, Walkie Talkie may move under the \u201cMore\u201d menu if users separate chats and channels; keep it always visible by enforcing a custom app policy. [13](https:\/\/m365admin.handsontek.net\/microsoft-teams-iosandroid-walkie-talkie-app-will-move-three-dot-menu-users-separate-chats-channels\/)<\/li>\n<\/ol>\n<h3>2) Design your security channels<\/h3>\n<ul>\n<li>Use <strong>standard<\/strong> channels for routine ops and <strong>private<\/strong> channels for restricted operations; avoid shared channels (unsupported). [1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)[2](https:\/\/support.microsoft.com\/en-us\/office\/get-started-with-teams-walkie-talkie-25bdc3d5-bbb2-41b7-89bf-650fae0c8e0c)<\/li>\n<li>Apply Microsoft Purview <em>Information Barriers<\/em> when compliance requires strict separation between units (e.g., contractor vs. airport authority). [6](https:\/\/learn.microsoft.com\/en-us\/purview\/information-barriers-teams)<\/li>\n<\/ul>\n<h3>3) Harden devices for the flight line<\/h3>\n<ul>\n<li><strong>Shared Device Mode (SDM):<\/strong> Configure Android devices in SDM via Intune zero\u2011touch (or supported MDM) to get single sign\u2011in\/out across supported apps. [8](https:\/\/learn.microsoft.com\/en-us\/entra\/msal\/android\/shared-devices)[10](https:\/\/learn.microsoft.com\/en-us\/entra\/identity-platform\/tutorial-mobile-android-device-shared-mode)<\/li>\n<li><strong>Kiosk \/ multi\u2011app mode:<\/strong> Use Android Enterprise dedicated (Managed Home Screen) to expose only required apps (Teams, Authenticator, Line\u2011of\u2011Business). [3](https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/flw-shared-devices?view=o365-worldwide)<\/li>\n<li><strong>Rugged hardware:<\/strong> Consider Zebra devices with a dedicated hardware PTT button for gloved operation and fast access. [7](https:\/\/www.geekwire.com\/2022\/microsoft-teams-gets-walkie-talkie-button-on-zebra-devices-in-broader-push-for-frontline-workers\/)<\/li>\n<\/ul>\n<h3>4) Enforce Zero\u2011Trust access with Conditional Access<\/h3>\n<ul>\n<li><strong>Require compliant devices or MFA:<\/strong> Create policies that require Intune\u2011compliant or hybrid\u2011joined devices (or MFA) for all users accessing Teams. [14](https:\/\/docs.azure.cn\/en-us\/entra\/identity\/conditional-access\/policy-alt-all-users-compliant-hybrid-or-mfa)<\/li>\n<li><strong>BYOD containment:<\/strong> For personal devices, require <em>app protection policies<\/em> (or approved client apps) so corporate data only flows through protected apps. [4](https:\/\/learn.microsoft.com\/en-us\/entra\/identity\/conditional-access\/policy-all-users-approved-app-or-app-protection)<\/li>\n<li><strong>Unmanaged device restrictions:<\/strong> If limited web access is acceptable off\u2011shift, use <em>app\u2011enforced restrictions<\/em> templates to constrain browser sessions. [15](https:\/\/learn.microsoft.com\/en-us\/entra\/identity\/conditional-access\/policy-all-users-app-enforced-restrictions)<\/li>\n<\/ul>\n<h3>5) Pin, permit, and govern apps<\/h3>\n<ul>\n<li>Use <em>App setup policies<\/em> to pre\u2011install\/pin Walkie Talkie and other frontline apps; use <em>App permission policies<\/em> to block unnecessary third\u2011party apps. [11](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/teams-app-setup-policies)[16](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/teams-app-permission-policies)<\/li>\n<li>Leverage the <em>Tailored frontline app experience<\/em> to standardize navigation for F\u2011licensed users (Home, Activity, Chat, Channels, Engage, Walkie Talkie, Shifts, Approvals). [12](https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/pin-teams-apps-based-on-license?view=o365-worldwide)<\/li>\n<\/ul>\n<h3>6) Prepare the airport network for voice<\/h3>\n<ul>\n<li>Mark and prioritize real\u2011time streams with QoS (DSCP); follow Microsoft\u2019s recommended port ranges and DSCP values for audio. [5](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/qos-in-teams)[17](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/phones\/qos-on-teams-phones)<\/li>\n<li>Verify outbound reachability to Microsoft 365 endpoints and validate performance with the Teams Network Assessment Tool. [1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)<\/li>\n<\/ul>\n<\/section>\n<section id=\"security-considerations\">\n<h2>Security &amp; compliance considerations specific to airport operations<\/h2>\n<ul class=\"checklist\">\n<li><strong>Data protection in transit\/at rest:<\/strong> Teams encrypts data in transit and at rest; end\u2011to\u2011end encryption is supported for 1:1 calls (not channel\u2011based PTT flows like Walkie Talkie). [18](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/teams-end-to-end-encryption)<\/li>\n<li><strong>Identity hygiene:<\/strong> Use distinct user identities for guards; enable MFA; consider passwordless on individually assigned devices, and SDM with single sign\u2011out for pooled devices. [8](https:\/\/learn.microsoft.com\/en-us\/entra\/msal\/android\/shared-devices)[3](https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/flw-shared-devices?view=o365-worldwide)<\/li>\n<li><strong>Access segmentation:<\/strong> Implement Information Barriers where regulatory regimes require separation (e.g., airside contractors vs. security command). [6](https:\/\/learn.microsoft.com\/en-us\/purview\/information-barriers-teams)<\/li>\n<li><strong>Minimum app surface:<\/strong> Restrict app catalog via permission policies; pin only mission\u2011critical apps (Walkie Talkie, Shifts, Tasks, Approvals). [16](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/teams-app-permission-policies)[12](https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/pin-teams-apps-based-on-license?view=o365-worldwide)<\/li>\n<li><strong>Device posture enforcement:<\/strong> Require compliant devices or app protection policies to access Teams, and limit or block unmanaged device access paths. [14](https:\/\/docs.azure.cn\/en-us\/entra\/identity\/conditional-access\/policy-alt-all-users-compliant-hybrid-or-mfa)[4](https:\/\/learn.microsoft.com\/en-us\/entra\/identity\/conditional-access\/policy-all-users-approved-app-or-app-protection)[15](https:\/\/learn.microsoft.com\/en-us\/entra\/identity\/conditional-access\/policy-all-users-app-enforced-restrictions)<\/li>\n<li><strong>Monitoring &amp; auditing:<\/strong> Use the <em>Walkie Talkie usage &amp; performance<\/em> report in the Teams admin center for PTT analytics; review Teams events in the Purview audit log. [19](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/teams-analytics-and-reports\/walkie-talkie-usage-report)[20](https:\/\/learn.microsoft.com\/en-us\/purview\/audit-teams-audit-log-events)<\/li>\n<li><strong>eDiscovery scope:<\/strong> Microsoft Purview eDiscovery supports many Teams content types; not all Teams content is eDiscoverable\u2014use the analytics report for Walkie Talkie telemetry and Purview for chats\/files as applicable. [21](https:\/\/learn.microsoft.com\/en-us\/purview\/ediscovery-teams-investigation)[22](https:\/\/learn.microsoft.com\/en-us\/purview\/edisc-search-teams)<\/li>\n<li><strong>Regional availability &amp; failover:<\/strong> Confirm Walkie Talkie regional availability (not in China) and ensure cellular\/Wi\u2011Fi redundancy across terminals and airside. [1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)<\/li>\n<\/ul>\n<\/section>\n<section id=\"airport-blueprint\">\n<h2>Blueprint: sample airport security configuration<\/h2>\n<ol>\n<li><strong>Teams structure:<\/strong> Create a <em>Security\u2011Ops<\/em> team with channels: <em>Airside\u2011Patrol<\/em> (standard), <em>Landside\u2011Patrol<\/em> (standard), <em>Perimeter<\/em> (standard), <em>Checkpoint\u2011A<\/em> (standard), <em>Incident\u2011Command<\/em> (private). [1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)<\/li>\n<li><strong>Walkie Talkie policy:<\/strong> Custom app setup policy \u201cAirport\u2011WalkieTalkie\u201d that pins Walkie Talkie first, Shifts second; assign to guard groups; enforce via tailored app experience for F\u2011licensed users. [11](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/teams-app-setup-policies)[12](https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/pin-teams-apps-based-on-license?view=o365-worldwide)<\/li>\n<li><strong>Devices:<\/strong> Zebra rugged Androids in Shared Device Mode, multi\u2011app kiosk (Teams, Authenticator, Line\u2011of\u2011Business), with hardware PTT button mapped to Walkie Talkie. [8](https:\/\/learn.microsoft.com\/en-us\/entra\/msal\/android\/shared-devices)[3](https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/flw-shared-devices?view=o365-worldwide)[7](https:\/\/www.geekwire.com\/2022\/microsoft-teams-gets-walkie-talkie-button-on-zebra-devices-in-broader-push-for-frontline-workers\/)<\/li>\n<li><strong>Conditional Access:<\/strong> (a) Require compliant device <em>or<\/em> MFA for all users; (b) require app protection on iOS\/Android BYOD; (c) apply app\u2011enforced restrictions for unmanaged web sessions. [14](https:\/\/docs.azure.cn\/en-us\/entra\/identity\/conditional-access\/policy-alt-all-users-compliant-hybrid-or-mfa)[4](https:\/\/learn.microsoft.com\/en-us\/entra\/identity\/conditional-access\/policy-all-users-approved-app-or-app-protection)[15](https:\/\/learn.microsoft.com\/en-us\/entra\/identity\/conditional-access\/policy-all-users-app-enforced-restrictions)<\/li>\n<li><strong>Network QoS:<\/strong> Implement DSCP marking for audio; validate using the QoS checklist and monitoring guidance. [5](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/qos-in-teams)[17](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/phones\/qos-on-teams-phones)<\/li>\n<li><strong>Governance:<\/strong> Apply Information Barriers between airport authority and third\u2011party contractors as required; review audit logs weekly. [6](https:\/\/learn.microsoft.com\/en-us\/purview\/information-barriers-teams)[20](https:\/\/learn.microsoft.com\/en-us\/purview\/audit-teams-audit-log-events)<\/li>\n<\/ol>\n<\/section>\n<section id=\"operations\">\n<h2>Operations: run &amp; improve<\/h2>\n<ul>\n<li><strong>Training &amp; SOPs:<\/strong> Publish short SOPs for channel selection, <em>Stop listening<\/em>, and incident escalations; reinforce iOS guidance about using only one PTT app. [2](https:\/\/support.microsoft.com\/en-us\/office\/get-started-with-teams-walkie-talkie-25bdc3d5-bbb2-41b7-89bf-650fae0c8e0c)<\/li>\n<li><strong>Adoption telemetry:<\/strong> Track usage and latency via the Walkie Talkie usage &amp; performance report; correlate with shift rosters (Shifts) to right\u2011size devices. [19](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/teams-analytics-and-reports\/walkie-talkie-usage-report)<\/li>\n<li><strong>Mobile UX hygiene:<\/strong> Keep Walkie Talkie pinned; if your tenant uses separated Chat\/Channels on mobile, enforce a custom app policy so PTT stays in the app bar. [13](https:\/\/m365admin.handsontek.net\/microsoft-teams-iosandroid-walkie-talkie-app-will-move-three-dot-menu-users-separate-chats-channels\/)<\/li>\n<\/ul>\n<\/section>\n<section id=\"qos-snippet\">\n<h2>QoS quick configuration snippet (reference)<\/h2>\n<div class=\"callout small\">\n<p><strong>Recommended DSCP\/ports (summary):<\/strong> Audio client source ports <code>50000\u201150019<\/code> (TCP\/UDP), DSCP <code>46<\/code> (EF). Apply end\u2011to\u2011end (client, switches, routers) and verify with packet captures. [5](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/qos-in-teams)[17](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/phones\/qos-on-teams-phones)<\/p>\n<\/div>\n<\/section>\n<section id=\"checklist\">\n<h2>Airport security deployment checklist<\/h2>\n<ul class=\"checklist\">\n<li>Walkie Talkie app <strong>Allowed<\/strong> org\u2011wide and pinned for guards via custom app setup policy. [1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)[11](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/teams-app-setup-policies)<\/li>\n<li>Channels mapped to zones\/roles; private channels for incidents; no shared channels. [1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)[2](https:\/\/support.microsoft.com\/en-us\/office\/get-started-with-teams-walkie-talkie-25bdc3d5-bbb2-41b7-89bf-650fae0c8e0c)<\/li>\n<li>Android rugged pool devices enrolled in Intune; <em>Shared Device Mode<\/em> + multi\u2011app kiosk; hardware PTT button validated. [8](https:\/\/learn.microsoft.com\/en-us\/entra\/msal\/android\/shared-devices)[3](https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/flw-shared-devices?view=o365-worldwide)[7](https:\/\/www.geekwire.com\/2022\/microsoft-teams-gets-walkie-talkie-button-on-zebra-devices-in-broader-push-for-frontline-workers\/)<\/li>\n<li>Conditional Access: require compliant devices\/MFA; require app protection on mobile; restrict unmanaged web. [14](https:\/\/docs.azure.cn\/en-us\/entra\/identity\/conditional-access\/policy-alt-all-users-compliant-hybrid-or-mfa)[4](https:\/\/learn.microsoft.com\/en-us\/entra\/identity\/conditional-access\/policy-all-users-approved-app-or-app-protection)[15](https:\/\/learn.microsoft.com\/en-us\/entra\/identity\/conditional-access\/policy-all-users-app-enforced-restrictions)<\/li>\n<li>QoS implemented across campus networks; Teams endpoints reachable; network assessment passed. [5](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/qos-in-teams)[1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)<\/li>\n<li>Information Barriers configured where required; audit log enabled; PTT usage report scheduled. [6](https:\/\/learn.microsoft.com\/en-us\/purview\/information-barriers-teams)[20](https:\/\/learn.microsoft.com\/en-us\/purview\/audit-teams-audit-log-events)[19](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/teams-analytics-and-reports\/walkie-talkie-usage-report)<\/li>\n<li>iOS guidance communicated (only one PTT app running; lock\u2011screen use supported). [2](https:\/\/support.microsoft.com\/en-us\/office\/get-started-with-teams-walkie-talkie-25bdc3d5-bbb2-41b7-89bf-650fae0c8e0c)<\/li>\n<\/ul>\n<\/section>\n<section id=\"faq\">\n<h2>Frequently asked questions<\/h2>\n<h3>Is Walkie Talkie content recorded or discoverable?<\/h3>\n<p>Microsoft Purview eDiscovery covers many Teams content types; Microsoft also provides a Walkie Talkie usage\/performance report. Not all Teams content is eDiscoverable\u2014treat PTT voice as real\u2011time communications with operational telemetry rather than chat transcripts. Validate requirements with your compliance team. [21](https:\/\/learn.microsoft.com\/en-us\/purview\/ediscovery-teams-investigation)[22](https:\/\/learn.microsoft.com\/en-us\/purview\/edisc-search-teams)[19](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/teams-analytics-and-reports\/walkie-talkie-usage-report)<\/p>\n<h3>Can we use Walkie Talkie for cross\u2011tenant or shared channels?<\/h3>\n<p>Walkie Talkie supports standard and private channels; shared channels are not supported. [1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)[2](https:\/\/support.microsoft.com\/en-us\/office\/get-started-with-teams-walkie-talkie-25bdc3d5-bbb2-41b7-89bf-650fae0c8e0c)<\/p>\n<h3>How do we keep Walkie Talkie always visible on mobile?<\/h3>\n<p>Pin it via a custom app setup policy; if your users separate Chats\/Channels in the new mobile experience, enforce a custom policy to keep Walkie Talkie in the app bar. [11](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/teams-app-setup-policies)[13](https:\/\/m365admin.handsontek.net\/microsoft-teams-iosandroid-walkie-talkie-app-will-move-three-dot-menu-users-separate-chats-channels\/)<\/p>\n<\/section>\n<section id=\"references\">\n<h2>Key Microsoft references<\/h2>\n<ul class=\"footnotes\">\n<li>Manage the Walkie Talkie app in Teams (deployment, support, licensing) [1](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/walkie-talkie)<\/li>\n<li>End\u2011user guide: Get started with Teams Walkie Talkie (iOS behavior, favorites, multiple channels) [2](https:\/\/support.microsoft.com\/en-us\/office\/get-started-with-teams-walkie-talkie-25bdc3d5-bbb2-41b7-89bf-650fae0c8e0c)<\/li>\n<li>Shared devices for frontline workers (SDM, sign\u2011in\/out) [3](https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/flw-shared-devices?view=o365-worldwide)<\/li>\n<li>Shared Device Mode for Android (technical setup) [8](https:\/\/learn.microsoft.com\/en-us\/entra\/msal\/android\/shared-devices)<\/li>\n<li>Intune\/MDM zero\u2011touch SDM tutorial [10](https:\/\/learn.microsoft.com\/en-us\/entra\/identity-platform\/tutorial-mobile-android-device-shared-mode)<\/li>\n<li>App setup policies \/ app permission policies in Teams (pinning &amp; governance) [11](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/teams-app-setup-policies)[16](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/teams-app-permission-policies)<\/li>\n<li>Tailored frontline app experience (F\u2011licenses) [12](https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/pin-teams-apps-based-on-license?view=o365-worldwide)<\/li>\n<li>Conditional Access: require compliant device \/ app protection \/ app\u2011enforced web restrictions [14](https:\/\/docs.azure.cn\/en-us\/entra\/identity\/conditional-access\/policy-alt-all-users-compliant-hybrid-or-mfa)[4](https:\/\/learn.microsoft.com\/en-us\/entra\/identity\/conditional-access\/policy-all-users-approved-app-or-app-protection)[15](https:\/\/learn.microsoft.com\/en-us\/entra\/identity\/conditional-access\/policy-all-users-app-enforced-restrictions)<\/li>\n<li>QoS in Teams; DSCP and port guidance [5](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/qos-in-teams)[17](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/phones\/qos-on-teams-phones)<\/li>\n<li>Information Barriers in Teams (segregation) [6](https:\/\/learn.microsoft.com\/en-us\/purview\/information-barriers-teams)<\/li>\n<li>Audit log for Teams; Walkie Talkie usage &amp; performance report [20](https:\/\/learn.microsoft.com\/en-us\/purview\/audit-teams-audit-log-events)[19](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/teams-analytics-and-reports\/walkie-talkie-usage-report)<\/li>\n<li>Teams E2EE for 1:1 calls (context on encryption) [18](https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/teams-end-to-end-encryption)<\/li>\n<li>Zebra rugged devices with hardware PTT button for Walkie Talkie [7](https:\/\/www.geekwire.com\/2022\/microsoft-teams-gets-walkie-talkie-button-on-zebra-devices-in-broader-push-for-frontline-workers\/)<\/li>\n<\/ul>\n<p class=\"muted small\">Note: Where third\u2011party sources are cited, they supplement (not supersede) Microsoft documentation for device capabilities and roadmap notices.<\/p>\n<\/section>\n<p>&nbsp;<\/p>\n<footer>\n<p class=\"muted small\">\u00a9 2025 \u2014 This guide consolidates publicly available Microsoft documentation and field\u2011tested practices for secure frontline deployments in high\u2011security environments.<\/p>\n<\/footer>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A security\u2011first, real\u2011world deployment guide tailored to airport security operations and their unique regulatory and operational needs. &nbsp; Executive summary Microsoft Teams Walkie Talkie provides push\u2011to\u2011talk (PTT) voice over secure data networks, available on iOS and Android, and built on Teams channels your guards already use, eliminating the need to carry legacy radios. It works [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6067,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[15],"tags":[],"class_list":["post-6065","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ms-teams"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.msb365.blog\/index.php?rest_route=\/wp\/v2\/posts\/6065","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msb365.blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msb365.blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msb365.blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msb365.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6065"}],"version-history":[{"count":2,"href":"https:\/\/www.msb365.blog\/index.php?rest_route=\/wp\/v2\/posts\/6065\/revisions"}],"predecessor-version":[{"id":6068,"href":"https:\/\/www.msb365.blog\/index.php?rest_route=\/wp\/v2\/posts\/6065\/revisions\/6068"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.msb365.blog\/index.php?rest_route=\/wp\/v2\/media\/6067"}],"wp:attachment":[{"href":"https:\/\/www.msb365.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6065"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msb365.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=6065"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msb365.blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=6065"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}