The future of Messaging – a personal view

I am working many years in IT, most ot the time with the messaging and emailing. My first steps I have made with postfix, Exchange 5.5 and Exchange 2003.

However, let us have a short look about Messaging, Emailing and communication. The definition of Emailing is:

An e-mail is a message in the form of text, images, animation, video, voice or other information within a local area network or the World Wide Web. These messages are stored via network or the Internet in an electronic mailbox and can be retrieved there by the recipient at any time. The precondition for receiving and sending e-mails is setting up an e-mail account and owning a unique e-mail address. If the recipient is not on the Internet or on the network, he will be alerted by a visual or audible signal on the next access to the message that has since arrived.

 

In other words, e-mail is the evolution of paper letters, we, exchange engineers are modern postmen and the mail server infrastructure are the post offices.

 

Now, looking at the average daily routine of a computer user, we find that e-mail has become so deeply established over the past 15 years that it is now hard to imagine life without it. Be it for communication between people in the business world, or even private, quickly write an email and is good.

 

The communication via email has even become so important today that messages that have been sent as an e-mail even have a legal validity. Microsoft still calls email one of the most important means of communication worldwide.

However, this is the current status of the most known out there. In the IT world, however, there is growing resistance to emails. Many follow the approach that the email communication is used as real time communication. However, others do not see it that way, so this discrepancy can lead to misunderstandings and discrepancies.

It is also true that if someone after a long absence, for example, for holidays after returning to the office has hundreds of unread messages in the inbox. This can be frustrating depending on the situation.

 

If we look at the graph pretty quickly we see how e-mail is rooted today. It is used as an advertising medium, marketing and communication in the world wide web. By connecting to our smartphone and the possibility to access the webmail from anywhere in the world on our mailbox, are just a few other points that speak for this communication medium.

Furthermore, it is also possible that our mailbox can be synchronized to different devices, we can manage our contacts Central and also manage our appointments and resources with a tool such as Outlook or Outlook Web App.

 

What about the future?

Thanks to platforms such as Facebook, WhatsApp, Telegram and others, communication is increasingly shifting into so-called Insta communication. In contrast to email, these are seen more as realtime tools because virtually everyone has installed the appropriate apps with Push notification on his smartphone. For the most part, these apps can also be conveniently operated via a computer on the web browser, which massively supports the spread.

 

Furthermore it is also the case that thanks to machine learning and robots, which we can use on websites, almost always someone is immediately available and depending on the quality of the programming can give an answer or forward the request accordingly.

Ever since Microsoft bought the product Skype and developed it further, the direction is clear.

The latest major development from Microsoft (Microsoft Teams) has been developed to be a complete communication tool.

From my point of view, Microsoft has made a strategically important step with this product. If we take a closer look at Microsoft teams, we can clearly see that teams are using not only a messaging option, but also legacy collaboration tools such as Sharepoint for general data exchange and OneDrive for personal data exchange.

Furthermore, Microsoft teams also offers the possibility of telephony.

 

The functionality and other tools like Microsoft Kaizala which sooner or later will be integrated into Microsoft teams. Another big plus is the central management of these applications and the ability to use them on the computer, in the web browser and via app on any Android and Apple device.

 

By the clear dividing of the data storage and the different teams channels, a software like this or similar, which are built similar not only in the business world, are also in the private environment.

These two points are crucial if a technology can prevail or not.

 

Conclusion

In this day and age, everything has to become faster and easier, the current generation and the future ones today use the smartphone and tablets more than the classic computers. Apps like Whatsapp, Facebook, Telegram, etc. have not only brought us closer to the Instant World, we’ve already devoured it. Thanks to collaboration tools, we can access our data anytime, anytime. Today and in the future, it will no longer be necessary to send large amounts of data. These data will be provided in your cloud with appropriate credentials and referenced in future communications.

Thanks to cloud accounts from Google, Microsoft, Facebook, Amazon, etc., we can authenticate ourselves and access the data. The classic email will die out in the foreseeable future because it is not slim and flexible like the future solutions. The telephony functions are already possible in whatsapp, teams, etc. These would be further developed accordingly in the future.

 

Also, by communicating with robots on websites that will sooner or later replace the classic contact form on the websites and enable faster and more customer-friendly communication, the end of the classic email set is foreseeable in my opinion.

 

At this point, I would like to point out clearly once again, this is my personal point of view. I support this through my personal experience what I see as it looks and could go on in the market.

 

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