Part 5 – Enable users for Direct Routing with Teams Phone

Before you can enable Direct Routing for users, you’ll need to have configured it at the organization level. This will include configuring an on-premises Session Border Controller (SBC) or use settings provided by a telephony provider that offers a Direct Routing service. Followed by configuring voice routing, emergency calling, and if necessary, high-availability functionality.


After configuring your organization to support Direct Routing, you will then need to perform the following tasks to enable functionality for users:

  • Assign required licenses for Teams with Direct Routing
  • Enable a user for enterprise voice services
  • Assign a telephone number to a user
  • Enable voicemail for a user
  • Assign a voice routing policy to a user


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