Before you can enable Direct Routing for users, you’ll need to have configured it at the organization level. This will include configuring an on-premises Session Border Controller (SBC) or use settings provided by a telephony provider that offers a Direct Routing service. Followed by configuring voice routing, emergency calling, and if necessary, high-availability functionality.


After configuring your organization to support Direct Routing, you will then need to perform the following tasks to enable functionality for users:

  • Assign required licenses for Teams with Direct Routing
  • Enable a user for enterprise voice services
  • Assign a telephone number to a user
  • Enable voicemail for a user
  • Assign a voice routing policy to a user


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